jkbd's Privacy Policy — Your information is protected

Section 1

Introduction & Scope

jkbd ("we", "our", or "platform") operates a safe and reliable online gaming platform for players in Bangladesh. When you use jkbd's website (https://jkbd.lat), you provide certain personal information. This privacy policy ("Policy") explains how we collect, use, and protect that information.

This policy applies to all jkbd services, products, and activities — including website visits, account registration, playing games, financial transactions, and use of customer support. By using our services, you are considered to have given your consent to the terms of this policy.

Section 2

What Information We Collect

jkbd collects various types of information, which can be divided into two main categories:

2.1 Personal Information Provided Directly by You

• Full name, date of birth, and age verification details
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID (NID) number or passport details (when identity verification is required)
• Financial information — bKash, Nagad, Rocket, Upay mobile banking numbers or bank account details
• Messages and attachments provided when contacting customer support

2.2 Technical Information Collected Automatically

• IP address and device identification details
• Browser type, operating system, and screen resolution
• Time of site access, session duration, and pages visited
• Referral source (where you came from before visiting our site)
• Gaming activity and transaction history
• Information collected from cookies and similar tracking technologies

Section 3

How We Collect Information

jkbd collects your information in the following ways:

• Account Registration: When you create a new account at jkbd, you provide your personal information directly.
• Transaction Processing: Financial information required during deposits and withdrawals is collected at that time.
• Identity Verification: Information is collected during the identity verification process to ensure the security of the platform.
• Automatic Tracking: When you use our site, technical information is collected automatically through server logs and cookies.
• Customer Support Contact: Information provided when seeking assistance via live chat or email is stored.
• Third-Party Sources: Information may be obtained from approved third-party service providers for the purpose of identity verification or fraud prevention.

Section 4

How Your Information Is Used

jkbd uses your information only for legitimate and necessary purposes. The main purposes are listed below:

4.1 Service Delivery & Operations

• Creating, verifying, and managing your account
• Processing financial transactions including deposits and withdrawals
• Activating gaming services, bonuses, and promotions
• Ensuring the technical performance of the platform

4.2 Security & Compliance

• Identity verification and age confirmation (minimum 21 years)
• Preventing fraud, money laundering, and other misuse
• Detecting and investigating suspicious activity
• Meeting regulatory obligations

4.3 Customer Service & Communications

• Answering your questions and resolving issues
• Sending important account-related notifications
• Informing you about promotions, bonuses, and special offers (only with your consent)

4.4 Service Improvement

• Conducting analysis to improve platform usability and experience
• Research for developing new products and features
• Providing a personalised gaming experience

Section 5

Sharing Information with Third Parties

jkbd does not sell or rent your personal information. However, in certain specific situations we may share your information with the following parties:

• Service Provider Partners: With trusted third parties for payment processing, identity verification, technology services, and customer support operations — they may only process information in accordance with jkbd's instructions.
• Financial Institutions: With bKash, Nagad, Rocket, Upay, and banks as required to complete transactions.
• Game Providers: With software providers such as Pragmatic Play and Spribe to ensure gaming services are delivered.
• Legal Authorities: Required information may be disclosed under Bangladeshi law or court order.
• Business Successors: In the event of a merger, acquisition, or transfer of jkbd's business, information may be transferred to the new entity.

Section 6

Cookies & Tracking Technologies

jkbd uses cookies and similar technologies to improve your browsing experience and ensure site functionality. Cookies are small data files stored in your browser.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the core functions of the site — maintaining login sessions, security checks, and so on. The site will not work properly without these.
• Functional Cookies: Used to remember your preferences — such as language selection and display settings.
• Analytical Cookies: Used to monitor site usage and improve the experience.
• Marketing Cookies: Used to display relevant advertisements and promotional content (only with your consent).

6.2 Cookie Controls

You can manage cookies through your browser settings. However, please note that disabling essential cookies may disrupt some important site functions and cause login issues.

Section 7

Data Protection & Security Measures

jkbd adopts industry-standard technical and organisational measures to keep your personal information secure:

• SSL Encryption: All data transferred between your browser and our servers is protected by SSL/TLS encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Access Controls: Only authorised staff may access your information, and only when there is a specific need.
• Regular Security Audits: Our systems undergo regular security audits.
• Two-Factor Authentication: Two-factor authentication is available to further strengthen the security of your account.
• Data Minimisation: We collect only the information that is genuinely necessary to provide the service.

Section 8

Data Retention Period

jkbd retains your information only for as long as it is needed. Retention periods are determined according to the following criteria:

• Active Account: All relevant information is retained for as long as your account remains active.
• After Account Closure: Certain information may be retained for a defined period after account closure due to legal and regulatory obligations.
• Financial Transaction Records: Long-term retention may be required in accordance with anti-money laundering and financial accountability rules.
• Marketing Communications: If you withdraw your consent, your name will be removed from marketing lists promptly.

Once the required retention period has ended, jkbd securely deletes or anonymises your information.

Section 9

Protection of Minors

jkbd strictly does not provide services to anyone under the age of 21. We do not knowingly collect information from any minor.

If during the identity verification process we confirm that a user is under 21, we will immediately close that account and delete the information collected. If a parent or guardian suspects their child is using jkbd, please contact us.

Section 10

Your Rights

You have certain fundamental rights regarding your personal information, which jkbd respects:

• Right of Access & Review: You may request to see what information we hold about you.
• Right of Rectification: If any of your information is incorrect, you may request that it be corrected.
• Right of Erasure: In certain circumstances you may request that your personal information be deleted — however, complete deletion may not always be possible where legal or regulatory obligations exist.
• Right to Restrict Processing: In some circumstances you may request that the processing of your information be limited.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications or optional data processing at any time.
• Right to Data Portability: You may request that information you have provided be made available in a structured, readable format.

To exercise any of these rights, please contact our customer support team. We will respond to your request within a reasonable time. In some cases, identity verification may be required to confirm that it is the genuine account holder making the request.

Section 11

Changes to This Policy

jkbd may update this privacy policy from time to time. Reasons for changes may include:

• Addition of new service features or functions
• Legal or regulatory changes
• Improvements to security practices
• Increased clarity based on user feedback

If any important changes occur, we will notify you by email or through a notice on the site. Continuing to use the site after the changes will indicate that you have accepted the updated policy. Therefore, it is recommended that you review this page from time to time.

Section 12

Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact our customer service team. jkbd's support team provides service in Bengali and English seven days a week, twenty-four hours a day.

We take your privacy seriously and strive to respond to every inquiry with care and promptness. Stay with jkbd, play safe.